The Legal Bits

We aim to have all our products delivered to you in excellent condition. If any of our products arrive damaged, please contact us on gemsquashuk@yahoo.co.uk with photos so we can advise on what action will be taken. 

Orders are dispatched within 3-5 working days (excluding live plants). Orders for live plants are dispatched within 10 working days. 

Please note that when several items are ordered they may not be delivered at the same time, e.g. seeds may be sent sooner than live plants.

All orders are delivered through The Royal Mail. A reference number confirming the delivery can be supplied upon request to gemsquashuk@yahoo.co.uk. 

Orders will be sent to the address supplied by you when the order is placed. 

Payment will be taken in full at the time the order is placed. We accept payment for online orders by Visa, Mastercard, Maestro, Delta and Paypal. 

All products offered by us are guaranteed to comply at the time of delivery with U.K. Seeds Regulations currently in force.

Information given about products is to the best of our knowledge, and is for general guidance only. All dimensions and capacities are approximate. 

Also please remember that environmental factors can affect plant growth.

The germination and purity of all scheduled seeds comply with UK seeds legislation currently in force.

Please note a seed is a live product which depends on many important related grower factors such as  planting time, seed depth, type of soil, watering, proper use of fertilizers, weed controls, fungicides, insecticides, disease free soil, and reasonable weather conditions during the growing period. Germination is affected by temperature, moisture content, light intensity and contamination of planting media. Although we do everything possible to get seeds to you in the best possible condition, these factors are totally outside of our control and once you receive the seeds its over to you. 

We can take no responsibility for the suitability to your local conditions of any variety offered, the indicative cultivation advice provided or ultimately the varieties performance. As such you should seek local advice to carefully ensure your local conditions and the time of season are appropriate to the variety purchased.

We warrant that the seed supplied shall be of the species and type specified in the contract.

We are not liable if you have damaged the items through your own activity or utilised different instructions to that provided on the item listing page.

No liability for death or personal injury caused be carelessness.

We are not responsible for the site’s accuracy, although every effort has been made to ensure that the information contained is correct and up to date. We do not guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programs.  We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers,including but not limited to Acts of God, civil commotion, industrial dispute,riots, flood and legislation. Liability shall be limited to the cost price paid for the item.

You have the right to cancel your order at any time up to 7 days after receipt. If you wish to cancel an order, please contact us on gemsquashuk@yahoo.co.uk

You must take reasonable care of goods whilst in your possession. We reserve the right to cancel any order. 

You will receive a refund as soon as possible and within 30 days of cancellation. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the carriage cost.

If you wish to change your order you must contact us on gemsquashuk@yahoo.co.uk prior to the order being dispatched and we will do our best to implement the change.

We are not liable to accept any change, but if we do, we will be entitled to recover from you any costs incurred as a result of the change and to alter the delivery date and the price as a condition of accepting the change.

We reserve the right at any time to remove, modify or change without notice any information on this site. We may also change these terms at anytime.

 If you use the site after any changes have been made you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the site.